FAQ

You can see behind the scenes and 3D Print Videos on our Social Media Pages. TikTok, Instagram and YouTube at VEXXIADESIGNS. 

 

Build Times
Current build times will always be listed on the front page of our website. 

 

International Shipping
Yes we ship to almost every country across the world! Any duties, taxes, VAT, customs or additional fees are 100% the responsibility of the customer. 

 

Address Changes
We can't make any changes to shipping addresses after the order is placed. We work hard to get your orders shipped out to you as quickly as possible and we are sending out orders daily. Please make sure that your shipping address is entered correctly during check out. Shipping labels are automatically generated to the address as entered by the buyer. If an order is returned due to an incorrect address you will be required to repurchase shipping.

 

Lost Or Stolen Packages
We are not responsible for lost or stolen packages.  If your item is marked delivered but you can't find it please do the following. Make sure the address is correct. Look around your mailbox area and check with your neighbors to see if the package was delivered there by mistake. Contact your local post office. In the United States they can use GPS to verify where your package was delivered. Outside of the United States, once an order has left the the US there is nothing we can do. Also sometimes your post office will mark your package as delivered but won't actually deliver the package until the next day or so.

 

Returns

We do accept returns except for any custom colors or personalized orders. Returnable colors include Black, White, Red, Baby matte pink and gold for the stars.

Buyers are responsible for return shipping costs and the items must be shipped back within 14 days of the delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If an item arrived damaged, please take pictures of both the item and package then email us.

Custom orders are one of a kind so there are no returns or exchanges. If you have any questions or if there is an issue with your order however please email us.